Pullman
Disposal Policies & Information
334-1914
Fax 334-5268 or 332-1502
P.O. Box 619 Pullman, WA 99163
1. INFORMATION. Our office is located at 295 NW Wawawai Road (click
here for map). Office hours are 7:00 a.m. - 5:00 p.m., Monday through Friday. We have
a mail slot near our door for after-hour payments. Please, do not put cash through the
slot. If you wish to mail payment, please use P.O. Box 619. We do not observe all
holidays. A notice will be included in your bill prior to the holiday that we will be
observing. Our web-site address is www.pullmandisposal.com.
2. ROUTES START AT 7:00. Please have your can out by 7:00! Customers who place
their can(s) and recycling bins at the street must have their trash out by 7:00 a.m. and
within 5 ft. of the street, not the sidewalk. We do not guarantee any particular hour of
pickup as weather, special events, and unforeseen problems can cause changes. Pickup time
will vary from week to week. During vacations and summers, pickups are often earlier.
Please be sure your trash is ready by 7:00 a.m. on collection day, as a return trip charge
will be assessed if you wish us to come back.
3. GARBAGE CANS. Maximum can size is 32 gallons in the state of Washington. A can
should not weigh more than 12 lbs. when empty nor more than 65 lbs. when full. A can which
exceeds these size or weight limits is subject to an additional charge. Mini-can maximum
size is 20 gallons. The mini-can should not weigh more than 35 lbs. when full. The
micro-can maximum size is 10 gallons. The micro-can should not weigh more than 20 lbs.
when full.
Customers must use the can size they signed up for. If they use a larger can size than
signed up for, there will be an additional charge each time there is a pick up. The city
has an ordinance that requires use of a can (as opposed to bags) for weekly collection. If
you are in an area that utilizes automated collection, Pullman Disposal Service will
provide a rollcart (trash container) for you to use for all levels of service except the
micro-can.
4. MARK ADDRESS. If you set your trash near another customer's, it is necessary to mark
your can(s) with your address and set it (them) a distance from the other cans. This will
prevent extra charges that are not yours from appearing on your bill. If the driver does
not know who the extra trash belongs to, he will leave it.
All can(s) placed on an alley or a street different than your address, must have a
complete address marked on it (them). Can(s) not marked may not be collected.
5. EXTRAS. Select the optimum size container. The collection of extra trash is
expensive. In order to minimize the customer’s bill, he should select a container
size that is neither too small nor too big. If a container that is too small is selected,
there will a large number of extra trash charges. Because the extra trash charges are
expensive, it is less expensive to have a larger container with no extra charges than a
smaller container with several extra charges. By city ordinance, customers may not opt for
"no-extras" status.
6. RETURN TRIPS. If you have a container (dumpster) and it is unavailable for
collection due to no fault of the collector, we will make a return trip the following day
and the return trip charge will be assessed. Containers unavailable on Fridays will be
checked on Saturdays during the school year only and on Mondays otherwise.
7. BILLING INFORMATION. Bills are sent at the first of the month following the service.
Bills are sent after the service, not in advance. Payments must be in our office no later
than the last day of the month following service, i.e. June service is billed July 1 and
payment is due in our office by July 31. If it becomes necessary to terminate your account
due to nonpayment, there will be a $11.10 fee for each restart. If you wish to contest any
charges on your bill, it must be done within 60 days of receipt of bill. Late fees will be
added to any account which remains unpaid at the time of the next billing in the amount of
1% per month, or 12% per annum, with a minimum $1.00 charge.
Please do not give our drivers cash or checks, they cannot accept payments. All cash
should be taken to our office during office hours. Please note we do not keep much change
in our office and it is necessary for you to bring the approximate correct change.
8. CREDITS. Customers with can service will be charged for service even if fewer
units are serviced on a particular trip. No credit can be given for an occasional week of
no service. You may change the number of cans, but only prior to the first of a calendar
month by notifying the office.
9. CHANGES. Please call our office with any changes in your service PRIOR to when the
change is to be made. Please do not give this information to the people on the trucks.
10. PROBLEMS. If your trash was ready for collection at 7:00 a.m. and we missed you,
please call our office by the next business day and we will return and remove your trash.
We assume no responsibility for articles left on or near cans or containers. Do not put
anything out that you do not wish to be taken. We are not responsible for customer owned
cans. In cold weather some plastic cans shatter and we cannot be responsible for them.
If we should damage your property it must be reported to our office within 24 hours.
11. TERMINATING SERVICE. If you are moving or wish service terminated, we must have a
request for termination form signed and in our office at least three (3) working days
before service is to be stopped. Forms are available at our office during working hours.
12. SNOWY CONDITIONS. If your can(s) is (are) normally picked up on an alley, it may be
necessary to put it (them) at the street for collection during exceptionally snowy
weather. The customer is responsible for snow removal so that containers may be handled
and dumped. If snow is not cleared away, the container may be left or a special handling
fee assessed.
13. VEGETATION. Please keep the bushes and trees along alleys, streets, and driveways
trimmed so we are able to get our trucks through. An alley can become so overgrown that
our trucks can no longer service it.
14. SHARPS. We offer home sharps (hypodermic needles, etc.)collection service. This
service provides you with a sharps container. Fees do apply; please call the office for
details at 334-1914. This program is part of our Medical Waste Service which collects
medical waste from professional offices such as doctors and dentists.
15. HOUSEHOLD HAZARDOUS WASTE. Don't throw away your household
hazardous wastes away. This includes your used motor oil when you change the oil in your
car. Used motor oil can ruin our drinking water if disposed improperly (or dumped in a
storm drain or on the ground). Put your oil in a milk jug, secure the lid, and mark the
jug clearly with the words "Used Oil." Set the jug next to your trash can on
garbage day. We will see that your oil is disposed of properly. There will be an
additional charge.
Other household hazardous wastes include chlorine bleach, antifreeze, pesticide, weed
killer, and paints. The Whitman County Household Hazardous Waste Facility accepts
these materials free of charge. Please call the facility at 334-2400 for more information.
We can deliver these items to the facility for you if they are placed next to your
garbage container, are contained in a leak-proof container, and you call our office to
take the items (an additional fee will apply).
16. YARDWASTE. We offer a separate, voluntary service for the
collection of yardwaste materials. For a low monthly fee, we pick up your yardwaste once
every two weeks in a container we provide to you. For more information, call our office.
17. WUTC. We have included a booklet from the WUTC (the
commission that regulates our rates and service) with this policy book. Please review it
for information on our regulatory oversight.
18. OTHER RULES. In compliance with city ordinance #90-13, section 7, solid waste
containers shall not be placed out for removal prior to twenty-four hours before scheduled
collection and shall be removed from those locations within twenty-four hours after
collection.
19. If you have any questions or problems, please call our office, at 334-1914.
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We appreciate you as a customer. Our goal is to give you excellent service at a low
price. Any comments or suggestions would be appreciated.
Some customers stop service for short periods of time (known as vacation stops). If
service is stopped for less than 60 days, a $16.65 restart fee will be assessed.
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